How can we help?

If you have a product question, a problem or just need gardening advice, we're happy to help.

You can scroll down and pop a note into the Send Yates a Message section below, we'll email you a reply
Talk to us right away with Live Chat (if we're about, there'll be a Chat icon down in the corner)
Phone us on 0800 693 297 for advice from a friendly Horticulturist
Write to us at PO Box 1109, Auckland 1140, New Zealand.

Phone Contact Hours	Monday, Wednesday and Friday	10.30am to 4.30pm
Live Chat Contact Hours	Weekdays	10.30am to 6.30pm

In an Emergency, call 0800 220 770 (ALL HOURS)

For First Aid advice call the National Poisons Centre, 0800 764 766

To search for Safety Data Sheets, please visit: www.lupinsys.com/search/yates

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Privacy Statement

Yates New Zealand is a division of DuluxGroup (New Zealand) Pty Limited (ABN 55 133 404 118) (“Yates”). The terms "we", "us", "our" refer to the company and any of our affiliated companies. Your privacy is important to us: Yates will collect and use the information you submit and may disclose it to third parties to respond to your enquiry. Yates (and its marketing and communications agencies on its behalf) may also use your name and contact details to send you information for these purposes. Yates may disclose the information to contractors, market research organisations, marketing and communications agencies and related bodies corporate for this purpose. If you do not provide the personal information requested, we will not be able to fulfil your request. We may also exchange your personal information with other related companies and our service providers, such as delivery companies and technology providers.  

 Please refer to our Privacy Policy, available on our website (https://www.pilot.yates.com.au/privacy-policy) or on request. It contains further details about: (i) the personal information we collect; (ii) what we do with it; (iii) where we send it; (iv) how you can access and correct it; (v) how you can lodge a privacy complaint regarding the handling of your personal information; (vi) how we handle those complaints; (vii) online privacy; and (viii) the types of service providers we use.   If you have any questions regarding the way Yates handles your personal information or wish to seek access to, or correct, personal information we hold about you, please contact our Privacy Officer via privacy@duluxgroup.com.au or call +613 9263 5678.

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